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Among the many factors contributing to non-verbal communication are sending and receiving ability and accuracy. Non-verbal cues sometimes may provide clarity or contradiction for a message being sent Research in non-verbal communication provides awareness and possible solutions to many communication problems. Personal behavior is critical in a person's ability to communicate effectively. Both verbal and nonverbal communication is related and very important in our interactions with others. "Nonverbal communication is all intentional and unintentional messages …

…face. The most significant Non-verbal que from the interviewee was at the establishment of the interview when we sat down. The interviewee gave happy facial expressions and their was no seating barriers, this in fact made myself at ease during the interview. Referring to the literature Chapter 5 "Interplay: the process of interpersonal communication" (2004) It refers to facial expressions and how it plays a fundamental part of communicating, as it may contradict the message being sent.