FedEx Corporation connects its Customers and Suppliers electronically.
Date Submitted: 09/10/2006 02:57:32
Category: / Society & Culture / Education
Length: 15 pages (4261 words)
Category: / Society & Culture / Education
Length: 15 pages (4261 words)
Abstract
FedEx Corporation began as an express air delivery company in 1973, it has successfully transformed itself into an integrated transportation and logistics service provider. A major part of FedEx Corporation success is directly attributed to its committed use of Electronic Commerce. Electronic Commerce has not only facilitated its business processes like operations, customer service, and employee training but also integrated its information network with that of its clients to provide them with seamless logistic and …
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…sure that IT professionals get a hand-on understanding of the business needs of the people they serve, and doing much more to involve their partners in all stages of their work to develop solutions for customers' problems. (E.g. Let the IT professionals sitting at the call centre listening to customers, making sales calls with an account executive, or riding with a courier to deliver packages, it's encouraging IT team to better understand the business.)
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