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To prosper in today's economic environment, every organization and its suppliers must be dedicated to the never ending improvement in quality, efficiency and productivity. Quality must be taken into account and integrated in all areas of the production process, since quality is the key to satisfying both customers and shareholders. The quality concept starts at the very top of the organization since people in an organization perform to the standards of their leaders. Management should …

…of several different machines; since what may seem a cheap machine to buy could prove to be a very expensive machine to run. One must also consider whether there are any availability of spare parts and what are the service options offered with the machine. Investing in high quality equipment, is a policy at the Victoria Hotel. Since failure in one of the equipment could harm the production process and thus creating inconveniences to customers.